Customer Service

At our locations in the Swarovski Kristallwelten Wattens, Swarovski Kristallwelten Store Innsbruck and Swarovski Kristallwelten Store Wien we offer the entire range of Swarovski products, as well as products from partners, made with crystals from Swarovski®, which are exclusively available in our stores. In order to benefit from our warranty, please contact customer relations directly:

D. Swarovski Tourism Services GmbH
Customer Service Center
Kristallweltenstrasse 1, 6112 Wattens
Tel. +43 5224 500 3849
Fax +43 5224 501 3849

Sprechen Sie Deutsch? German speaking?

Care Advice

Thank you for your purchase of this high-quality Swarovski product or an item of one of our partner firms.

Swarovski, the world's market leader in cut crystal, has been synonymous with unlimited creativity, innovative excellence and poetic    
precision since its founding in 1895.

Swarovski crystal is a delicate material. To ensure that your product remains in beautiful condition for a long time, please observe the following care instructions. This will help you to avoid damage to the product for which Swarovski will not be held liable.

Sparkling Costume Jewelry
Store your jewelry in the original packaging or a soft pouch to avoid scratching. The metal is plated, and each crystal is set individually. As a
result, special care is required. Polish frequently with a soft cloth to maintain the original, lustrous finish.                        
Please note that your product is costume jewelry and please remove jewelry before washing your hands, swimming or applying body care products such as perfume, hair spray and lotions as this could harm the metals and reduce the lifetime of the plating, as well as cause discoloration and loss of crystal brilliance.                       
Put on jewelry last when dressing, and take it off first when undressing. Avoid contact with water. Avoid hard contact (e.g. knocking against objects) which could cause scratches, chips and other damage.                                           
Swarovski Watches and Swarovski Optic            
More information on care instructions for watches and Swarovski optical appliances is available in the respective instructions for use.            
Crystal Items                                     
Polish your crystal items carefully with a soft, lint-free cloth or wash by hand in lukewarm water (do not soak). Dry your crystal items with a soft, lint-free cloth to maximize brilliance. Avoid contact with harsh, abrasive materials or glass cleaners.                                        
Handbags and Accessories                          
Avoid overloading leather and fabric accessories as they might lose their shape. To preserve its original appearance and prevent stains, we recommend you treat the product with care and avoid direct contact with grease, water, perfume and make-up.                                      

Warranty & Repair Service

D. Swarovski Tourism Services GmbH guarantees for a period of two (2) years from the date of purchase that products which were bought at Swarovski Kristallwelten Wattens, Kristallweltenstraße 1, 6112 Wattens/Austria, at Swarovski Kristallwelten Store Innsbruck, Herzog-Friedrich-Straße 39, 6020 Innsbruck/Austria or at Swarovski Kristallwelten Store Wien, Kärntner Straße 24, 1010 Vienna/Austria are of satisfactory quality and free of defects (material and manufacture) if used properly. The warranty does not cover any damage caused by natural disasters, normal wear and tear or abuse, i.e. improper use of the product. The warranty does not refer to products which the customer or third parties modified or repaired, which were abused or carelessly treated after purchase or whose quality defects are due to a redesign by the customer. In order to benefit from a warranty, the customer must contact D. Swarovski Tourism Services GmbH /Customer Service Center immediately when identifying a defect and clarify whether it is necessary to send the product to D. Swarovski Tourism Services GmbH/Customer Service Center including the receipt.

D. Swarovski Tourism Services GmbH will only repair, replace or exchange products if the customer proves that the product was already defect at the time of purchase. Repairs and replacements depend on the availability of the product and its spare parts.
If repairs or replacements are connected with unreasonable costs for d. swarovski tourism services gmbh or in fact not possible, D. Swarovski Tourism Services GmbH can replace the product for the customer with a product of the same value (exchange) or offer a refund on the purchase price.
D. Swarovski Tourism Services GmbH is not responsible for loss or damages which result from attempts to repair by the customer or third parties.

The indispensable statutory rights of the customer in accordance with the applicable national laws on the sales of consumer goods are not affected by the warranty.

Disputes arising from the business relationship with our company 

We are legally obliged to point out that in case of any disputes arising from the business relationship with our company you can contact the following institutions, provided you are a consumer residing in Austria or another EU-Memberstate.

  • In case of any disputes arising from online sale contracts: the Internet Ombudsmann (
  • In case of any disputes arising from sale contracts that are not made online or arising from service contracts: the Schlichtung für Verbrauchergeschäfte ( .

In this context, we refer to the European Commission’s Online Dispute Resolution platform which offers another opportunity for extrajudicial dispute resolution. For further information, please visit