Welcome to Vienna!

Protecting the health and safety of our guests and employees is our top priority.  We are complying strictly and consistently with local authority requirements and the guidelines and recommendations of the World Health Organization (WHO).

To make sure you can enjoy yourself safely, we have introduced the following safety and hygiene measures. 

  • Nose-mouth protection (masks) must be worn according to the regulations for retail outlets. For those who are not vaccinated, an FFP2 mask is mandatory; for those who can proof vaccination or recovery from Covid, FFP2 masks are not mandatory.
  • Markings to ensure appropriate distancing, plexiglass screens, and contactless processes as far as possible (payment transactions).
  • We are careful to consistently maintain distancing, even if minimum distancing is not mandatory any longer.
  • Hand sanitizer dispensers are provided in all washroom areas and at additional points throughout our store.
  • We ensure our entire premises including washroom areas are disinfected regularly.
  • If you cough or sneeze, please cover your mouth and nose with a tissue or with your elbow.
  • The prerequisite for refreschments at our Moët & Chandon Bar is either a negative coronavirus testproof of a vaccination or confirmation of recovery from Covid. Guests must register themselves. 

We ask all our guests to respect these arrangements.

We look forward to welcoming you!

General Visitor information

From Directions to opening hours

Monday to Friday, 9:00 to 19:00
Saturday, 9:00 to 18:00

Holidays and closing times

  • Closed on Sundays and public holidays
  • Closed on November 15 and 16, 2021

In the heart of the Austrian capital at Kärntner Strasse 24 a fantastic world of crystal, the fusion of a stunning product spectrum and artistic installations, awaits you.

The Swarovski Kristallwelten Store Wien entices into a shopping landscape on three levels displaying jewelry, accessories, decor objects and figurines, invites to an exclusive Moët & Chandon Bar and enchants with magical installations from world renowned artists.

Below you can find practical information for your visit at a glance. For all further questions, please don't hesitate to contact us.

Swarovski Kristallwelten Store Wien, Kärntner Strasse 24, 1010 Wien, Austria
Tel.: +43 1 324 0000
E-Mail: reservations.kristallwelten@swarovski.com



Swarovski Kristallwelten Store Wien
Kärntner Straße 24
1010 Wien



  • Swarovski Wien is located in the Kärtner Straße 24, in the middle of the pedestrian zone between St. Stephens Cathedral and the Vienna State Opera.

  • Our competent and multilingual staff are happy to assist you with your shopping.

  • Free W.C.s are available on the lower floor. For disabled visitors there is an elevator and a specially adapted W.C. Our staff will be glad to assist you.

  • We accept all regular currencies, credit cards and bank cards as well as traveller’s cheques. Tax Free forms for all non EU citizens are of course available at the cash desks.

  • We are happy to arrange shipping of purchases. For information please contact our staff.