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Customer service

At our locations in the Swarovski Kristallwelten Wattens, Swarovski Kristallwelten Store Innsbruck and Swarovski Kristallwelten Store Wien we offer the entire range of Swarovski products, as well as products from partners, made with crystals from Swarovski®, which are exclusively available in our stores. In order to benefit from our guarantee, please contact customer relations directly:

D. Swarovski Tourism Services GmbH
Customer Service Center
Kristallweltenstrasse 1, 6112 Wattens
Tel. +43 5224 500 3849
Fax +43 5224 501 3849
E-mail: service.kristallwelten@swarovski.com



Product Maintenance
Please note that this is a piece of costume jewellery and should not come into contact with water, cleaning agents, cremes or hard objects. We recommend not wearing your jewellery until you have applied any perfume or hair spray. Occasional, careful polishing with a soft cloth maintains the original shine.
Damage due to improper use cannot be acknowledged.

Guarantee & Repair Service
D. Swarovski Tourism Services GmbH guarantees for a period of two (2) years from the date of purchase that products which were bought at Swarovski Kristallwelten Wattens, Kristallweltenstraße 1, 6112 Wattens/Austria, at Swarovski Kristallwelten Store Innsbruck, Herzog-Friedrich-Straße 39, 6020 Innsbruck/Austria or at Swarovski Kristallwelten Store Wien, Kärntner Straße 24, 1010 Vienna/Austria are of satisfactory quality and free of defects (material and manufacture) if used properly. The guarantee does not cover any damage caused by natural disasters, normal wear and tear or abuse, i.e. improper use of the product. The guarantee does not refer to products which the customer or third parties modified or repaired, which were abused or carelessly treated after purchase or whose quality defects are due to a redesign by the customer. In order to benefit from a guarantee, the customer must contact D. Swarovski Tourism Services GmbH /Customer Service Center immediately when identifying a defect and clarify whether it is necessary to send the product to D. Swarovski Tourism Services GmbH/Customer Service Center including the receipt.

D. Swarovski Tourism Services GmbH will only repair, replace or exchange products if the customer proves that the product was already defect at the time of purchase. Repairs and replacements depend on the availability of the product and its spare parts.
If repairs or replacements are connected with unreasonable costs for d. swarovski tourism services gmbh or in fact not possible, D. Swarovski Tourism Services GmbH can replace the product for the customer with a product of the same value (exchange) or offer a refund on the purchase price.
D. Swarovski Tourism Services GmbH is not responsible for loss or damages which result from attempts to repair by the customer or third parties.

The indispensable statutory rights of the customer in accordance with the applicable national laws on the sales of consumer goods are not affected by the guarantee.


Disputes arising from the business relationship with our company 
We are legally obliged to point out that in case of any disputes arising from the business relationship with our company you can contact the following institutions, provided you are a consumer residing in Austria or another EU-Memberstate.

  • In case of any disputes arising from online sale contracts: the Internet Ombudsmann (www.ombudsmann.at)
  • In case of any disputes arising from sale contracts that are not made online or arising from service contracts: the Schlichtung für Verbrauchergeschäfte (www.verbraucherschlichtung.or.at) .

In this context, we refer to the European Commission’s Online Dispute Resolution platform which offers another opportunity for extrajudicial dispute resolution. For further information, please visit https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.