TIPS & FAQs

Do you have questions about your upcoming visit to Swarovski Crystal Worlds? You will find most of them answered here. If there is any information you still need, we will be happy to help you via telephone or by e-mail.

Tel.: +43 5224 51080
E-Mail: reservations.kristallwelten@swarovski.com

How do I get to Swarovski Crystal Worlds

Swarovski Crystal Worlds can be easily reached either by car, our Swarovski Kristallwelten Shuttle, or by public transport. Detailed directions are available >> HERE.

Ample parking spaces for cars and busses, ten RV parking spots as well as eight disabled parking spaces in close proximity to the entrance can be used free of charge during your visit. 
Our EV charging station for electric cars, electric scooters, or e-bikes can be used free of charge for the duration of your visit.


Do you have audio guides?

For only EUR 2.00 visitors can get the audio guide and convenient headphones at the cash desks. Available in 10 languages!

Starting at the Grand Plaza, the introduction begins by painting a vivid picture of the company’s history and the experience that awaits guests behind the waterfall.

The audio guide leaves you plenty of time to explore the Chambers of Wonder at your own individual pace and fully immerse yourself in the special atmosphere. A total of about 40 story minutes are available until the audio guide is dropped off again at the reception at the Swarovski Kristallwelten Store.


Audio Guide

Do you offer Annual Cards?

We offer Annual Cards for just EUR 49.00 for adults and EUR 19.00 for children ages 6 to 14 years. The audio guide is included! This ticket offers unlimited access to Swarovski Crystal Worlds for one year. It is also a popular gift idea for friends and family.

>> Find out more about all admission fees

Tickets

Do I have to pay an admission fee for the store or the restaurant?

Definitely not! You can access both the Swarovski Kristallwelten Store and our restaurant, Daniels Kristallwelten, free of charge. Free admission tickets for the Store are available at the entrance cash desks. It is worth the trip, either for spontaneous shopping or as a place to dine with friends.

Is there a barrier-free access to Swarovski Crystal Worlds?

Barrier-free accessibility is very important to us. There are eight parking spaces at Swarovski Crystal Worlds reserved for people with disabilities. They are in Car Park P, next to the arrivals building. The Swarovski Kristallwelten Shuttle Bus between Innsbruck and Wattens has a wheelchair lift and a reserved space for wheelchair users.
At Swarovski Crystal Worlds, both the interior exhibition spaces and the garden, with its network of around three kilometers of pathways, are suitable for wheelchairs, baby carriages, and walkers (apart from the Alpine Garden, as it includes some steep sections). High-quality wheelchairs are available on loan for visitors with a walking disability.
Visitors with a valid ID and their registered accompanying persons get a discounted ticket for EUR 15.00 each.

Are dogs allowed?

Visitors may only bring dogs as far as the arrivals building/Grand Plaza of Swarovski Crystal Worlds, and they must be on a leash and muzzled. No dogs or other animals are allowed inside Swarovski Crystal Worlds, the garden area, or the restaurant. This is primarily out of consideration for other visitors, e.g., children, but also so that your dog is not unsettled by the darkness, sounds, and light effects, among others, in our Chambers of Wonder. Dog kennels are available for use free of charge at the entrance area; you will receive the keys for these kennels at our cash desk (visitors use the kennels at their own risk). Visitors must notify the staff at the ticket counter of any guide dogs to be brought in. No other pets are permitted at Swarovski Crystal Worlds.

Do you have free visitor WIFI?

During your stay, we invite you to access all information on the realm of the Giant, the garden, and all the artworks by using your smartphone or tablet PC. After you have logged in to "crystalworlds", our free visitor WIFI, and have confirmed your acceptance of the user terms and conditions, you can take the mobile visitor guided tour by going to www.kristallwelten.com/visit.

Is there a place to eat and drink at Swarovski Crystal Worlds?

Absolutely! Our restaurant Daniels Kristallwelten – which, by the way, is also accessible free of charge without visiting the Chambers of Wonder – serves regional and seasonal delicacies all year round. Since 2019 it has even been singled out with the award of a toque from the distinguished gourmet guide Gault Millau! And you can also get light snacks and refreshing drinks at the Crystal Bar at the Store exit and delicious hot dogs at the Fat Bus.

What else is good to know?

  • Freely accessible restrooms are available free of charge in the arrivals building by the cash desks at the entrance.
  • Brochures are available in 20 different languages at the cash desks at the entrance.
  • The world’s largest selection of Swarovski products awaits you at the Swarovski Kristallwelten Store. Our knowledgeable, multilingual sales staff will be happy to help you.
  • We are pleased to welcome members of the Swarovski Crystal Society in our VIP Lounge.
  • We accept all major currencies, credit cards, and debit cards.

As a Swarovski fan, can I join any club?

The Swarovski Club as well as the Swarovski Crystal Society (SCS) offer you exclusive benefits and access to special offers and incentives!


Swarovski Club
As a Member of our Swarovski Club dazzling benefits await you, such as access to exclusive pre-sales or a birthday voucher.


>> Find out more about Swarovski Club




Swarovski Crystal Society (SCS)
Become a member and enjoy your benefits:

  • One free admission per year incl. audio guide (on presentation of the SCS membership card) and 17, - Euro per person from the second visit onwards for the member and his company 
  • Free and unlimited access to the VIP Lounge with special care and a welcome drink. Limited and exclusive crystal products, the Crystal Worlds Magazine and much more special benefits are part of the SCS membership.
  • A reduced ticket for the Kristallwelten Shuttle from Innsbruck to Wattens and back

>> More details about your visit as an SCS member