Visitor Terms & Conditions

By purchasing a ticket, entering, or using (including free use of) Swarovski Crystal Worlds(including all facilities and parking areas), the visitor expressly agrees to the validity and compliance with these “Visitor Terms and Conditions” in their entirety, in particular the validity and compliance with the “Code of Conduct”.

The use of the parking lot is free of charge and at the visitors’ own risk. Parking lot usage is limited to vehicles permitted for use on public roads and the duration of the visit to Swarovski Crystal Worlds. The Austrian Traffic Code (Straßenverkehrsordnung; StVO) is enforced on the entire parking lot and its access points. The parking lot is not monitored by security. Visitors must ensure that individuals, pets, and valuables are not left behind in their vehicles. Swarovski is exempt from any and all liability for damages (vehicular damage, theft, etc.). Swarovski reserves the right to install surveillance of the parking lot by video camera. This will happen based on its own discretion and under no obligation. Camping, staying overnight, and/or preparing meals are prohibited.

Access, stay, and use of Swarovski Crystal Worlds, together with all facilities, systems, and equipment are permitted only during the posted hours of operation, only through the designated access points, and only while complying with the “Visitor Terms and Conditions”, as well as the Instructions on Use and Safety. Children (i.e.,persons who have yet to reach the age of 14) are granted access to Swarovski Crystal Worlds and to stay on the premises and use the facilities, systems, and equipment only in accompaniment and supervision of a parent, legal guardian, or at minimum an accompanying person of legal age). Admission to Swarovski Crystal Worlds is granted to minors (i.e., persons who have reached the age of 14, but who have not yet turned 18) under the proviso that they stay on the premises and use of its facilities, systems, and equipment is supervised by and at the responsibility of their parents or legal guardians.

The purchase of a ticket entitles the bearer to one-time admission to the exhibition space, and to unlimited access to the playground and garden. (Single admission) tickets and annual tickets are not transferable. Annual tickets are valid from the date of issuance for the duration of one year.

Visitors are obliged to hold on to their ticket during the entire duration of their stay, and to present this upon request to (any) Swarovski employee.

Lost tickets will not be replaced.

Visitors who only wish to visit the store will receive a free ticket per person for access to the store.

Visitors may use the facilities, systems, and equipment at Swarovski Crystal Worlds while respecting their designated purpose, heeding and upholding the “Visitor Terms and Conditions” and associated Instructions on Use and Safety as applicable, observing the information provided n signs and information panels, as well as exercising the necessary diligence and performing the supervisory duties incumbent upon parents and accompanying persons of legal age with regard to their own children and/or those children whom they chaperone. By using the facilities, systems, and equipment, the visitor indicates that he or she has been adequately advised of the Instructions on Use and Safety.

Age and height restrictions: The play area (playtower and playground) may only be used by children who have reached the minimum age of a full four years (48 months) and – if designated for specific game equipment –who meet the minimum height requirement.

Responsibility and supervision: It is incumbent upon parents or accompanying persons of legal age to provide constant supervision of and guidance to the children they accompany during their visit to Swarovski Crystal Worlds. Any use of Swarovski Crystal Worlds and its facilities, systems, and equipment by children or wards in their charge, is contingent upon a realistic assessment by the parents or accompanying persons of legal age as to which activities and equipment are suitable for each child or ward, commensurate with the age and level of development of that child or ward.

In the play areas, appropriate care and supervision are required. All entrances and exits must be kept free and clear of obstruction.

All facilities, systems, and equipment, specifically the playgrounds and playground equipment, may be used – without exception – at your own risk, and only under supervision of a parent or accompanying person of legal age. Parents and/or accompanying persons of legal age bear full responsibility for the safety of their own children, chaperoned children, or wards. Parents or accompanying persons of legal age are liable for any breach of their supervisory or custodial responsibilities in regard to their own children and/or those children they chaperone. Parents and/or legal guardians are responsible for the conduct of minors.

Employees: Employees of Swarovski Crystal Worlds provide no supervision whatsoever. Visitors must always obey the instructions of Swarovski employees immediately under any circumstance.

Employees of Swarovski Crystal Worlds are authorized to deny admission to Swarovski Crystal Worlds and to escort off the premises those persons who conduct themselves in contravention to the “Visitor Terms and Conditions,” comport themselves in any other unreasonable and unseemly manner, or who are staying at Swarovski Crystal Worlds without a standard and valid ticket. Costs will not be reimbursed. Damages compensation claims cannot be asserted by the aforementioned person or persons.

Swarovski’s liability for damages suffered in connection with the visit to Swarovski Crystal Worlds, specifically the use of facilities, systems, and equipment, is excluded to the full extent, as long as no compelling legal provisions mandate otherwise. Liability to consumers as defined in the Austrian Consumer Protection Act (Konsumentenschutzgesetz; KSchG) for property damages caused by minor negligence is excluded; this does not apply to personal injury. Any complaints must be filed in all cases at the ticket counter prior to exiting Swarovski Crystal Worlds; this requirement also applies to cases in which any damages come to light at a later point in time. No consideration shall begiven to claims asserted at a later date.

Swarovski assumes no liability for any soiling, damage, or other adverse effect to the visitors’ personal items or clothing, specifically if these result from the failure to uphold the Code of Conduct or safety regulations. Similarly, Swarovski bears no liability for loss or theft of the visitors’ personal items.

A limited number of lockers are available free of charge in the entrance area and on the ground floor of the play tower. Use is at the visitor’s own risk. Swarovski assumes no duty of care and accepts no liability for loss, theft, damage, etc. of the contents of lockers.

Dogs are only permitted up to the foyer/Grand Plaza of Swarovski Crystal Worlds and must always be kept on a short leash and wear a muzzle. A limited number of dogboxes are available free of charge in the entrance area; use is at the visitor’s own risk. The safe confinement of dogs in the dog boxes is the sole responsibility of the visitor. Swarovski assumes no duty of care and accepts no liability. The presence of assistance dogs must be registered with staff at the ticket counter. Bringing other animals into Swarovski Crystal Worlds is not permitted. Dog owners are responsible for disposing of any animal waste.

Sections of Swarovski Crystal Worlds may be temporarily closed due to maintenance and cleaning duties, or for operational failure due to technical reasons. Swarovski reserves the right to restrict or close access to Swarovski Crystal Worlds for safety reasons or in force majeure events or arrange to have Swarovski Crystal Worlds evacuated if the need arises. This circumstance may not serve as a basis to justify claims to reimbursement of ticket price, either in whole or in part.

Visitors are hereby notified that filming and photography may be conducted at Swarovski Crystal Worlds, by Swarovski or third parties, specifically as part of events and workshops. Visitors who do not wish such recordings or their potential subsequent publication are requested to avoid such areas where filming and photography take place. If the visitor does not expressly indicate to the contrary, then Swarovski assumes that the visitor consents, for himself/herself and on behalf of his/her children, minors, wards, the irrevocable publication in any contemporary and future media, as well as the use of their unremunerated image and/or their voice, specifically for photographs, live broadcasts, broadcasts, and/or recordings in image and/or sound, that Swarovski or its agents may create in connection with the visit to Swarovski Crystal Worlds and/or the event attended.

Filming and photographing for private purposes are permitted; however, visitors are themselves responsible for ensuring that any requisite approvals are obtained from the individuals depicted. Commercial recordings (film and photograph) are permitted only after prior authorization by Swarovski's press department has been obtained.

Video recording: At times, video recordings are carried out inside Swarovski Crystal Worlds.

The use of radios, record players, tape recorders, or other audio devices, as well as musical instruments brought along, is not permitted anywhere in Swarovski Crystal Worlds.

Swarovski Crystal Worlds provides visitors with free Wi-Fi access on a non-binding basis. To use the service, it is necessary to accept the terms of use during the Wi-Firegistration process. Swarovski assumes no liability.

Any visit to Swarovski Crystal Worlds, as well as the associated legal concerns – together with the “Visitor Terms and Conditions” and those regulations governing conduct and stay at Swarovski Crystal Worlds are exclusively subject to the laws of the Republic of Austria, excluding the conflict-of-law rules. If provisions contained in these Visitor Terms and Conditions become invalid or unenforceable, either in whole or in part, then this circumstance shall not affect the remaining provisions. A provision shall replace the invalid or unenforceable provision or portion thereof that most closely approaches the original business intent of the invalid or partially invalid provision, in a valid and enforceable manner.

• All Use and Safety Instructions and Pictograms must be observed and upheld in strict compliance. The instructions of Swarovski employees must be implemented immediately.
• Parents or accompanying persons of legal age must themselves continuously and exclusively supervise and instruct the children and/or wards in their care throughout the entire area of Swarovski Crystal Worlds. Employees of Swarovski Crystal Worlds provide no supervision whatsoever.
• All facilities, systems, and equipment may be used at the visitors’ own risk. Parents or accompanying persons of legal age are liable for their own children and/or the children or wards they chaperone. Any use of Swarovski Crystal Worlds and its facilities, systems, and equipment by children or wards in their charge, is contingent upon a realistic assessment by the parents or accompanying persons of legal age as to which activities and equipment are suitable for each child or ward, commensurate with the age and level of development of that child or ward.
• Playground equipment in the area of the playtower and on the playground have been exclusively configured for persons who have reached the minimum age of a full four years (48 months) and where indicated for a minimum body height of 110 cm. Responsibility in this regard is incumbent upon the parents and/or accompanying persons of legal age. The children’s swing set and sandbox in the playground may also be used by children under four years of age (48 months); however, such use is granted only under the constant supervision of a parent and/or accompanying person of legal age.
• Parents and/or accompanying persons of legal age must maintain constant visual contact with their own children or any children or wards in their charge, especially when in the vicinity of any water surface or bodies of water.
• The use of helmets is strictly prohibited on the premises of Swarovski Crystal Worlds. Helmets, scarves, necklaces, (hand)bags, backpacks, etc., or other objects associated with the risk of injury or trip-and-fall accidents are strictly prohibited when using the playground/playground equipment or the other facilities, systems, and equipment.
• The use of the facilities, systems, and equipment is permitted exclusively for their intended purpose, in the specified body posture, and in compliance with the Instructions for Use and Safety.
• Swarovski Crystal Worlds permits the use of the following roller-propelled devices only: baby strollers/perambulators, rollators/walkers with wheels; wheelchairs, and equipment with handlebars. All other roller-propelled devices, including roller skates, scooters, skateboards, bicycles, and walking bikes, or other sports equipment) are prohibited throughout Swarovski Crystal Worlds. This specifically applies to the playtower and the playground
• Please note that darkness and, in some places, confined spaces within the Chambers of Wonder may cause disorientation and/or claustrophobia, particularly for individuals suffering from epilepsy or similar conditions. Please exercise appropriate caution.

• Lawns – if they are even and easy to walk on – are an open invitation to enter, stay, and relax.
• A selection of movable chairs and lounges are freely available for use. We request that you leave these furnishings in the designated areas of the Crystal Cloud and the playground. Camping is not permitted.
• Depending on weather conditions (rain, sleet, snow, etc.), there may be a greater risk of slipping and falling, or the limited winter service may have to be enforced. Visitors are requested to conduct themselves commensurate with the weather conditions; please pay attention to and follow the posted signage and any cordons, or barriers.
• Walking on flower meadows, natural areas, plants, trees, artworks, structural features such as walls, railings, barriers, other facilities or structures, steep slopes and hills, as well as any areas marked accordingly, is prohibited. Plants must not be picked or cut. You are prohibited from stepping past or removing fences, safety barriers, barriers, or cordons of any kind.
• Water is suitable for drinking only from those facilities clearly marked as drinking water.
• Entering any body of water or water facility is strictly prohibited. In the winter months, visitors are strictly prohibited from walking on any frozen body of water or ice-covered surface.

• We request that you treat other visitors with consideration and respect, bearing in mind the purposes of the facilities, systems, equipment, buildings, spaces, and fixtures. Disturbances to public order, the use of physical or verbal violence, drunkenness, violations of commonly accepted good manners, violation of the “Visitor Terms and Conditions,” (attempts to cause) damage, and related conduct may lead to your immediate ejection from Swarovski Crystal Worlds, without claim to cost reimbursement or damages compensation.
• To ensure an undisturbed experience for all visitors, telephone calls are not permitted inside the Chambers of Wonder at Swarovski Crystal Worlds (exhibition space).
• Consumption of your own supply of alcoholic beverages is prohibited throughout the entire premises. The consumption of food and drinks is not permitted in any building.
• Smoking is permitted only in designated smoking areas. This also applies to electronic cigarettes and tobacco heaters.
• Setting fires and any handling of open flame is strictly prohibited throughout the entirety of Swarovski Crystal Worlds.
• Trash should be placed in the designated containers.
• The possession and carrying of weapons or other hazardous objects, and the use of illegal items or substances, are prohibited in Swarovski Crystal Worlds. Swarovski retains the right to conduct bag searches.
• Any and all commercial activities, the offering and sale of goods or services, advertising promotional measures (including distribution of handbills, flyers, and/or brochures, or carrying signs or posters), the organizing of games of skill or games of chance, and the act of panhandling are expressly and explicitly prohibited throughout the entire area of Swarovski Crystal Worlds (including its associated facilities, systems, and equipment).

• Swarovski reserves the right to impose special requirements for attendance at events and workshops for families, children, and/or minors at Swarovski Crystal Worlds, particularly regarding age or minimum participant prerequisites. This applies especially to the materials, tools, and techniques to be used. Swarovski also reserves the right to decline participation for justified reasons.
• Parents or authorized accompanying persons of legal age of children or wards participating in such events or workshops are required to sign a corresponding declaration prior to the start of the event and provide complete contact details enabling immediate direct communication at any time. They must also specify who is authorized to collect the child or ward. Event staff at Swarovski Crystal Worlds are not authorized to hand over the child or ward to anyone other than the designated person, nor to release the child or ward without supervision. Swarovski reserves the right to include additional provisions in this declaration, which shall become binding in addition to these Terms and Conditions.
• Parents or authorized accompanying persons of legal age must personally hand over their children or wards to the designated Swarovski Crystal Worlds event staff and collect them at the specified time after the event (either themselves or through another duly authorized adult). Parents or accompanying persons must inform their children or wards that they are required to strictly follow the instructions of the Swarovski Crystal Worlds event staff during the event or workshop.
• Parents or authorized accompanying persons of legal age are required to inform Swarovski Crystal Worlds event staff of any health conditions or requirements (e.g., allergies, intolerances, epilepsy), special behavioral characteristics (e.g., developmental delays), and all other necessary information and needs of the children or wards in their care. Event staff are not authorized to administer medication brought by the child or ward, nor to supervise its self-administration.
• In the event of an emergency, first aid measures may be administered and/or the child, minor, or ward may be taken to a physician or hospital. Parents or authorized accompanying persons will be notified immediately. For the duration of care, medically necessary decisions shall be made at the discretion of the physician or – in cases of imminent danger – at the discretion of Swarovski Crystal Worlds event staff.
• If the event or workshop includes the provision of meals, Swarovski and/or Swarovski Crystal Worlds event staff assume no liability for allergic reactions resulting from allergies or intolerances that were not expressly communicated (and documented in the case of participating children or minors).
• Swarovski Crystal Worlds event staff will explain and demonstrate the proper and safe handling of materials, tools, and techniques. No liability shall be assumed for misuse or improper handling by participants. Likewise, Swarovski accepts no liability for loss, disappearance, soiling, damage, or any other impairment of items or clothing brought by participants.
• Participation in events and workshops is permitted only for individuals who hold valid health, accident, and personal liability insurance.
• Swarovski provides no guarantee or warranty and assumes no liability for products created by participants during an event or workshop.
• The Swarovski Crystal Worlds “Visitor Terms and Conditions” apply to these events and workshops, in particular the provisions of the “Code of Conduct.”

• The consumption of food and beverages brought from outside is not permitted.
• Smoking is absolutely prohibited throughout the entire Gastronomic Services Area.
• Visitors are not permitted to bring pets and animals to the Gastronomic Services Area. Dog boxes are available in the entrance area..
• Swarovski assumes no liability for items left in the cloakroom.
• In accordance with the Tyrolean Child and Youth Protection Act (Tiroler Jugendschutzgesetz), no alcohol will be served to persons under the age of 16.