1. Visiting Swarovski Crystal Worlds
By purchasing tickets, entering, and/or using (including free of charge) Swarovski Crystal Worlds (including all facilities, systems, equipment, and parking spaces), the visitor expressly agrees to the valid enforceability of and compliance with these “Visitor Terms and Conditions” in their entirety, specifically the applicability of and compliance with the “Code of Conduct.”
2. Parking Lot
The use of the parking lot is free of charge and at the visitors’ own risk. Parking lot usage is limited to the duration of the visit to Swarovski Crystal Worlds. The Austrian Traffic Code (Straßenverkehrsordnung; StVO) is enforced on the entire parking lot and its access points.The parking lot is not monitored by security. Visitors must ensure that individuals, pets, and valuables are not left behind in their vehicles. Swarovski is exempt from any and all liability for damages (vehicular damage, theft, etc.). Swarovski reserves the right to install surveillance of the parking lot by video camera. This will happen based on its own discretion and under no obligation. Camping, staying overnight, and/or preparing meals are prohibited.
3. Access and stay
Access, stay, and use of Swarovski Crystal Worlds, together with all facilities, systems, and equipment are permitted only during the posted hours of operation, only through the designated access points, and only while complying with the “Visitor Terms and Conditions”, as well as the Instructions on Use and Safety. Children (i.e., persons who have yet to reach the age of 14) are granted access to Swarovski Crystal Worlds and to stay on the premises and use the facilities, systems, and equipment only in accompaniment and supervision of a parent, legal guardian, or at minimum an accompanying person of legal age). Admission to Swarovski Crystal Worlds is granted to minors (i.e., persons who have reached the age of 14, but who have not yet turned 18) under the proviso that their stay on the premises and use of its facilities, systems, and equipment is supervised by and at the responsibility of their parents or legal guardians.
The purchase of an individual admission ticket entitles the bearer to one-time admission to the exhibition space, and to unlimited access to the playground and garden. (Single admission) tickets and annual tickets are not transferrable. Annual tickets are valid from the date of issuance for the duration of one year.
Visitors are obligated to hold on to their ticket during the entire duration of their stay, and to present this upon request to (any) Swarovski employee.
Lost tickets will not be replaced.
5. Store visit
Guests who wish only to visit the Store will obtain a free ticket that grants them admission to the Store.
Visitors may use the facilities, systems, and equipment at Swarovski Crystal Worlds while respecting their designated purpose, heeding and upholding the “Visitor Terms and Conditions” and associated Instructions on Use and Safety as applicable, as well as exercising the necessary diligence and performing the supervisory duties incumbent upon parents and accompanying persons of legal age with regard to their own children and/or those children whom they chaperone. By using the facilities, systems, and equipment, the visitor indicates that he or she has been adequately advised of the Instructions on Use and Safety.
Age and height restrictions: The play area (playtower and playground) may only be used by children who have reached the minimum age of a full four years (48 months) and – if designated for specific game equipment – who meet the minimum height requirement.
Responsibility and supervision: It is incumbent upon parents or accompanying persons of legal age to provide constant supervision of and guidance to the children they accompany during their visit to Swarovski Crystal Worlds. Any use of Swarovski Crystal Worlds and its facilities, systems, and equipment by children or wards in their charge, is contingent upon a realistic assessment by the parents or accompanying persons of legal age as to which activities and equipment are suitable for each child or ward, commensurate with the age and level of development of that child or ward.
The commensurate degree of diligent care is warranted. All entrances and exits must be kept free and clear of obstruction.
All facilities, systems, and equipment, specifically the playgrounds and playground equipment, may be used – without exception – at your own risk, and only under supervision of a parent or accompanying person of legal age. Parents and/or accompanying persons of legal age bear full responsibility for the safety of their own children, chaperoned children, or wards. Parents or accompanying persons of legal age are liable for any breach of their supervisory or custodial responsibilities in regard to their own children and/or those children they chaperone. Parents and/or legal guardians are responsible for the conduct of minors.
Employees: Employees of Swarovski Crystal Worlds provide no supervision whatsoever.
Visitors must always obey the instructions of Swarovski employees immediately under any circumstance.
Employees of Swarovski Crystal Worlds are authorized to deny admission to Swarovski Crystal Worlds and to escort off the premises those persons who conduct themselves in contravention to the “Visitor Terms and Conditions,” comport themselves in any other unreasonable and unseemly manner, or who are staying at Swarovski Crystal Worlds without a standard and valid ticket. Costs will not be reimbursed. Damages compensation claims cannot be asserted by the aforementioned person or persons.
Swarovski’s liability for damages suffered in connection with the visit to Swarovski Crystal Worlds, specifically the use of facilities, systems, and equipment, is excluded to the full extent, as long as no compelling legal provisions mandate otherwise. Liability to consumers as defined in the Austrian Consumer Protection Act (Konsumentenschutzgesetz; KSchG) for property damages caused by minor negligence is excluded; this does not apply to personal injury. Any complaints must be filed in all cases at the ticket counter prior to exiting Swarovski Crystal Worlds; this requirement also applies to cases in which any damages come to light at a later point in time. No consideration shall be given to claims asserted at a later date.
Swarovski assumes no liability for any soiling, damage, or other adverse effect to the visitors’ personal items or clothing, specifically if these result from the failure to uphold the Code of Conduct or safety regulations. Similarly, Swarovski bears no liability for loss or theft of the visitors’ personal items.
There is a limited number of lockers available for use at no charge in the entrance area and on the ground floor of the playtower. Visitors use these lockers at their own risk. Any duty of care or liability by Swarovski due to loss, theft, damage, etc., to the contents of those lockers is excluded.
Visitors may bring dogs only up to the arrivals building/Grand Plaza of Swarovski Crystal Worlds, and as such it is only permitted while on a leash and only with muzzle. A limited number of dog kennels are available for use free of charge at the entrance area; visitors use these at their own risk. The safe custody of dogs in dog kennels is the sole and exclusive responsibility of the visitor. Swarovski undertakes no duty to provide care and assumes no liability. Visitors must notify the staff at the ticket counter of any guide dogs to be brought in. No other pets are permitted at Swarovski Crystal Worlds. Dog owners must remove any pet feces.
Sections of Swarovski Crystal Worlds may be temporarily closed due to maintenance and cleaning duties, or for operational failure due to technical reasons. Swarovski reserves the right to restrict or close access to Swarovski Crystal Worlds for safety reasons or in force majeure events, or arrange to have Swarovski Crystal Worlds evacuated if the need arises. This circumstance may not serve as a basis to justify claims to reimbursement of ticket price, either in whole or in part.
11. Film and photography
Visitors are hereby notified that filming and photography may be conducted at Swarovski Crystal Worlds, by Swarovski or third parties, specifically as part of events and workshops. Visitors who do not wish such recordings or their potential subsequent publication are requested to avoid such areas where filming and photography take place. If the visitor does not expressly indicate to the contrary, then Swarovski assumes that the visitor consents, for himself/herself and on behalf of his/her children, minors, wards, the irrevocable publication in any contemporary and future media, as well as the use of their unremunerated image and/or their voice, specifically for photographs, live broadcasts, broadcasts, and/or recordings in image and/or sound, that Swarovski or its agents may create in connection with the visit to Swarovski Crystal Worlds and/or the event attended.
Filming and photographing for private purposes is permitted; however, visitors are themselves responsible for ensuring that any requisite approvals are obtained from the individuals depicted. Commercial recordings (film and photograph) are permitted only after prior authorization by Swarovski's press department has been obtained.
Video recording: At times, video recordings are carried out inside Swarovski Crystal Worlds.
12. Audio devices
The use of radio, phonographic equipment, tape recorders, or other audio devices or musical instruments is prohibited throughout the entirety of Swarovski Crystal Worlds.
Swarovski Crystal Worlds makes WLAN access available to its visitors free of charge. To use it, visitors must first accept the Terms and Conditions for Use when logging in to the WLAN. Any liability by Swarovski is excluded.
14. Applicable Law
Any visit to Swarovski Crystal Worlds, as well as the associated legal concerns – together with the “Visitor Terms and Conditions” and those regulations governing conduct and stay at Swarovski Crystal Worlds are exclusively subject to the laws of the Republic of Austria, excluding the conflict-of-law rules. If provisions contained in these Visitor Terms and Conditions become invalid or unenforceable, either in whole or in part, then this circumstance shall not affect the remaining provisions. A provision shall replace the invalid or unenforceable provision or portion thereof that most closely approaches the original business intent of the invalid or partially invalid provision, in a valid and enforceable manner.